Forgot your master password

Choose “Forgot password?” on the unlock screen and enter your 24-word recovery key, then set a new master password. Without the recovery key the vault cannot be opened — we don’t hold a copy.

Sync isn’t updating

Check that both devices are signed in to the same Apple account, iCloud Drive is on, and Sync with iCloud is on in PassDan Settings on each device. Sync needs an active subscription.

Touch ID or Face ID stopped working

Unlock once with your master password, then turn biometric unlock off and on again in Settings. Adding or removing a fingerprint or face resets it by design.

AutoFill on iPhone

Open Settings › General › AutoFill & Passwords and turn on PassDan. Then tap Passwords above the keyboard in any login form.

Import and export

Import from other password managers in PassDan’s import screen. Export any time to an encrypted .pdvault file or a CSV — keep CSV files private, they are not encrypted.

Subscriptions and refunds

Manage or cancel in your App Store account settings. Your subscription follows your Apple account, including after a reinstall. Refunds go through reportaproblem.apple.com.

Support